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DEAL OF THE DAY

Nicola Grassi (1682-1748)

Treviso, 2019; hardback, pp. 532, b/w and col. ill., b/w and col. plates, cm 24x30.

cover price: € 90.00

Total price: € 90.00 € 240.00

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Books included in the offer:

Nicola Grassi (1682-1748)

Treviso, 2019; hardback, pp. 532, b/w and col. ill., b/w and col. plates, cm 24x30.

FREE (cover price: € 90.00)

Carlo Dolci. Complete Catalogue of the Paintings

English Text.
Firenze, 2015; paperback, pp. 392, 100 b/w ill., 186 col. ill., cm 24,5x28,5.

FREE (cover price: € 150.00)

Carlo Dolci. Complete Catalogue of the Paintings

La Qualità in Aziende Ospedaliere. Aspettative e Opinioni del Middle Management

Corio G. Franco

Franco Angeli

Milano, 1999; paperback, pp. 224.
(Ceris. 3).

series: Ceris.

ISBN: 88-464-1227-3 - EAN13: 9788846412270

Languages: italian text

Weight: 0.267 kg

Il volume ha l'obiettivo di definire i significati attribuiti dagli operatori alle nuove modalità gestionali ed organizzative "orientate al cliente" ed alla qualità, le aspettative che essi hanno circa le "intenzioni" dell'ospedale-azienda nel definire i modelli di gestione e di controllo, le opinioni relative alle iniziative ed alle connessioni messe in atto dalle Direzioni Aziendali nei confronti della politica della qualità e dell'orientamento al cliente, i significati attribuiti all'elemento cliente ed in particolare al cliente interno, i tipi e le modalità di comunicazione utilizzate per indurre negli operatori lo sviluppo della customer satisfaction.

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