The following translation is provided for
the customer's convenience. The customer's relationship with
Libroco remains regulated by Italian Law and by the Italian
version of all contracts, notices and forms included in Libroco's
website and documentation.
Libro Co. Italia and other marks indicated
on our website are exclusive property of Libro Co. Italia and
protected by Italian and international copyright laws. Libroco's
trademarks may not be used in connection with any product or
service that is not Libroco's, in any manner that is likely
to cause confusion among customers, or in any manner that disparages
or discredits Libro Co. Italia. All other trademarks not owned
by Libro Co. Italia that appear on this site are the property
of their respective owners, who may or may not be affiliated
with, connected to, or sponsored by Libro Co. Italia grants
a limited license to access and make personal use of this site.
This license does not include any resale or commercial use of
this site or its contents.
Applicable Laws and Regulations
Libro Co. Italia operates in full compliance
with the Italian regulations relative to electronic commerce
Decree 9 April 2003, n.70), privacy of personal data (Legislative
Decree 30 June 2003, n.196), and protection of consumers
entering distance contracts (Legislative
Decree 22 May 1999, n.185).
Libroco upholds the highest standards relative to security,
quality and warranties set by certification organization Qweb.
In addition to complying with disclosure regulations
relative to specific good and services, Libro Co. Italia lists
on its website all its identifying information, in accordance
with the EU directive on electronic commerce. Furthermore, Libro
Co. Italia complies with all regulations of art.
8 of Legislative Decree 9 April 2003, n.70, including those
relative to unsolicited commercial communications, information
finalized to the closing of the contract, and information relative
to order entry.
Libro Co. Italia treats customers' personal
information in compliance with Legislative
Decree 30 June 2003, n.196 ("Personal Data Protection
Code"), which replaced Law 675/96 staring on January 1,
Customer personal data necessary to complete a purchase through
the website, will be collected only when the order is finalized.
Until that moment, the user will remain anonymous. When requested
to enter personal information, the user will have the opportunity
authorize the collection of the data. The customer, through
a password-protected system, will be able to access and modify
the data, and renew the authorization for their use. The customer
will be able to contact Libro Co. Italia at any time to obtain
information or request deletion of the data.
Customer Protection (Decreto
legislativo 22 maggio 1999, n. 185)
Before finalizing any transaction, the customer
will receive (in Italian) all the information relative to the
identity of the supplier, the features of the goods or services,
the price (including tax and shipping costs), methods of payment
and delivery. The customer will also be informed of his/her
right to cancel the purchase and on the procedure for returning
The customer will receive by e-mail all the information listed
above, along with information on the right to terminate the
contract and the instructions on how to exercise it. Such right
can be exercised without penalty or need to specify its reason,
within the terms listed in art. 5 of Legislative Decree n. 185/99.
In the event of payment by credit card, the provisions of art.
8 of Legislative Decree n. 185/99 will also be applied, granting
the right of the credit card issuer to credit to the customer
those amounts that the customer demonstrates as being in excess
of the agreed price, or fraudulently charged by the seller or
by a third party.
Libro Co. Italia has adopted the Online Mediation
Procedures of the Chamber of Commerce of Florence, Italy. Through
this procedure, accessible via the internet, the parties entrust
an impartial and independent mediator, expert in the matter
in dispute, to lead them towards an agreement without imposing
a decision. All the information on the procedure can be found
on the Chamber's website www.fi.camcom.it,
or can be requested by e-mail to: email@example.com